Copyright © 2009 by Amerikan Body Art · All Rights reserved ·
Professional Quality Make-Up and Supplies for Face Painters and Body Artists
Amerikan Body Art
Ordering & Shipping FAQ
Plus a few other Frequently Asked Questions
Ordering & Shipping FAQ
Plus a few other Frequently Asked Questions
How do I place an order?
Our website makes ordering super easy. You just click the “add to cart” button and it puts the item in your shopping cart. If you need more than one of an item, just change the quantity in your shopping cart and click “update cart.” When you are ready to check out, you will be taken to a page that asks you to either fill in your credit card information or your Paypal log-in information. If you have a Paypal account, be sure to check if your current shipping address matches the address Paypal has on file. Email our shipping department if your order is processed with the wrong shipping address. Hopefully it can be corrected before the order goes out. We can not take responsibility for sending an order to a wrong address if the wrong address is on the order form that we receive from Paypal. So please check and re-check your Paypal order confirmation.
Can I pay by credit card over the phone?
Yes. Email your order to our Shipping Department and leave a phone number where you can be reached. Depending on our schedule, this will likely increase the processing time for your order.
Can I pay by mailing a check or by e-check through Paypal?
You may pay with a check; however, If you pay for an order by Paypal e-Check or by mailing a paper check, your order will not be shipped until the check has cleared. This may take up to 10 days for out-of-state checks. We cannot accept checks from outside of the United States, not even from Canada. You can send an international money order from several countries. Check with your local bank.
I am an international customer and do not have a credit card. How can I pay for my order?
We accept Western Union payments.
How long does it take to process an order?
Order processing (not including shipping time) generally requires 2 business days. Usually, your order is shipped on the first shipping day after your order is placed. We ship orders only on Monday, Wednesday, and Friday mornings. Some orders may even be shipped on the same day that the order is placed (which is why it's important to immediately check that your order confirmation has the correct shipping address) although we can not guarantee same day service unless you choose our Rush Delivery option AND you place your order while someone is still at the warehouse to pack your order. Sometimes, we may need additional time for large orders or to wait on a product to arrive that is out of stock. Our standard shipping method is United States Postal Service Priority Mail, which usually takes 2-3 business days within the continental United States.
If you need your order urgently, you may choose our Rush Delivery option when checking out. Rush Delivery means that we will prioritize your order to be shipped on the very next available shipping day. If your order is placed while someone is in the warehouse packing orders (Monday, Wednesday, and Friday mornings before noon Eastern time) your order will be shipped the same day. There is a $10 fee for rush orders, so we encourage you to plan your orders accordingly.
Our Rush Delivery fee DOES NOT include Express Shipping charges. If in addition to needing rush order processing, you also need Express shipping, leave your phone number and, "Express Shipping," in the comments section of your order and we will call you to get payment information for express shipping charges. You may also email your phone number to Shipping@AmerikanBodyArt.com and write, "Express Shipping" in the subject line. Or you can leave a message on our warehouse voicemail at 951-Body-Art. We can not ship orders via Express mail without first having payment information. So, if you email us to say that you need Express Shipping, but we can't get in touch with you to get payment information for Express Shipping charges before we go to the post office to ship orders, we will ship your order via our usual Priority Shipping method. Our standard procedure when you have requested Rush Delivery is to do whatever we can to get your order out as quickly as possible. If you choose Rush Delivery and something that you have ordered is out of stock, we will generally refund those items so we can get your order in the mail right away. If you prefer that we substitute out of stock items for something similar, let us know and we will call you before shipping your order. We will do everything within our power to make sure that you have what you need in time for your event.
What happens if an item is out of stock?
We try to put a notification next to all out-of-stock items on the website. If your order contains an out-of-stock item, we will notify you before shipping your order to give you several options:
1. Hold the order and wait until the out-of-stock item arrives to ship your order. We usually have a pretty good idea of when the item will be back in stock.
2. Choose an alternative product. We will do our best to suggest alternative products that may work for you.
3. Refund the out-of-stock item and just ship the rest of the order. You will have to re-order the item when we have it back in stock.
*** When a small amount of stencils are backordered and are expected to arrive within a week or two, we may write a note on your packing slip and simply send those backordered stencils via First Class mail (at our expense) when they arrive. If you prefer to have them refunded and/ or substituted for something similar, just let us know.
What are your shipping charges?
Our domestic shipping and handling rates are based on order total value:
$0 - $29.99 = $6.99
$30 - $59.99 = $8.99
$60 - $99.99 = $10.99
$100 - $199.99 = $14.99
$200 and up = $18.99
For rush orders, there is an additional $10 fee plus whatever additional shipping charges are required for Express shipping (if necessary).
International orders will be invoiced for additional shipping charges via Paypal.
When do you ship?
Mondays, Wednesdays, and Fridays in the morning…except in the case of hurricanes, floods, or other acts of God.
Why do you only ship on those days?
We only staff the warehouse and ship orders on Monday, Wednesday, and Friday in order to reduce fuel consumption and to keep our shipping costs and product prices as low as possible. Also, just as many of you have become professional body artists so that you could spend more time with your family, our staff also shares the philosophy that “family comes first.” Our work schedule allows us to spend as much time with our family as possible.
How do you ship and how long does shipping take?
We ship via USPS Priority mail. In Florida, packages usually arrive in 2 days. In the rest of the country, it usually takes 3 days. Hawaii, Alaska, the west coast, and some small towns may even take 4 days. Canadian orders currently take about 10 days. Other international orders require 1 – 2 weeks. These times are in addition to the time it takes to actually process the order.
Do you guarantee delivery dates?
No, we do not guarantee delivery dates. With Express shipping, you may get a guarantee from USPS that your package will be delivered by a certain time and date. If the package is not delivered on time when USPS has guaranteed it, they will refund your shipping costs. Amerikan Body Art will not refund orders which have arrived late.
Can I have my order shipped express or overnight?
Maybe…Email our shipping department to see what your options are. Keep in mind that you may live in an area that does not have overnight shipping as an option. There is an additional processing fee of $10 for rush orders as well as additional charges for Express shipping fees. This will likely add at least $25 to your shipping costs for small domestic orders and much more for larger orders or for International orders, so please plan to order with plenty of lead time.
Can you ship my order with any other service besides USPS?
USPS generally has the cheapest shipping rates available; however we can also ship via UPS upon request. This may require an additional day of processing time.
Can you ship my order using my UPS account?
Yes
How do I know if my order has been shipped?
You should receive notification by email either from Paypal or USPS.
After placing an order, I realized that the shipping address on the Paypal confirmation is incorrect. What should I do?
Immediately email us with the correct shipping address. Or leave a message on our warehouse voicemail at 951-Body-Art. You will receive an email confirmation that we have received the correct shipping address in time. If your order has already shipped by the time that we get the corrected address, we must wait for the order to be returned to us before we can ship it to the correct address.
Can I have my order shipped to a post office box?
Yes, however, Henna Paste needs to be put in the freezer as soon as possible and Body Glue can not be allowed to freeze. We are not responsible for problems caused by products being left in a post office box.
Returns or Order Problems
I received the wrong product, can I have a refund?
If we made an error and sent the wrong product, email the shipping department to inform them of the error. The usual procedure is that we will ask you to return the incorrect product by mail and we will refund the shipping costs for returning the product as well as send out the correct product. If you ordered the wrong product and would like to order the correct product, refer to the question below.
I don’t like this product, can I have a refund?
We can not accept returns for cosmetic products due to safety issues. You wouldn’t want us to sell you a product that someone else had received and returned to us without knowing what happened to it in between. If it is a non-cosmetic product like stencils, for example, we can work out an exchange or a refund. We do not refund shipping costs or pay shipping costs for exchanges.
This product doesn’t work, can I have a refund?
Email us and we will do some trouble-shooting with you to try to determine what the problem could be. If the product is indeed defective, we will issue a refund or send out a replacement. We may require that defective product be returned to us.
There is an item missing from my order. What should I do?
Every order is checked carefully by 2 people in the warehouse. However, it is possible that something could go missing. Please email our shipping department within 48 hours of receiving your order to notify them of the missing item.
There is a damaged item in my order. What should I do?
Email a photo of the damage to the shipping department within 48 hours of receiving your order.
Other FAQ
Why isn’t your phone number listed on the website?
Amerikan Body Art is run by very busy moms who are frequently on the road or at home with their families. We all check our emails several times per day. We know that emergencies arise or that there can be internet glitches that prevent us from receiving emails, so if you do not get an answer from one email address within 24 hours, try a different person in the company. If you need to talk to someone on the phone, send us an email with your phone number and we will call you as soon as possible.
We have recently added a phone to our warehouse which allows us to receive calls while we are in the warehouse and you may leave a voicemail message at this number. 951-Body-Art.
Can I get a free sample?
We do not offer free samples, however we do offer sample quantities at very low prices on our retail website.
Can you send me a catalog or a pricelist?
We do not currently have a catalog. All of our products are available on the website.
We hope to at least have a downloadable price list in the near future.
Where can I find your products locally?
Our international distributors can be found by clicking the International link on the menu at the left. To find a US location, email us and we will try to see if there is a shop near to you that carries our products.
I am hosting a body art convention. Does Amerikan Body Art want to attend, teach a workshop, be a vendor, send products for goodie bags, etc….?
Email us with information about your convention. Depending on the size, location, and availability of staff, we may want to attend. We love to teach, but in order to keep the workshop costs affordable for attendees; we only attend conventions where we also have the opportunity to sell products on a cash and carry basis. For more information regarding teaching workshops at conventions, check out our Workshops page.
I want to offer Amerikan Body Art an advertising opportunity. Who do I contact?
You can email with any advertising proposals. However, please be aware that Amerikan Body Art prefers to spend its advertising budget by offering affordable workshops at conventions and large gatherings. We feel that print advertisement often results in increased product costs for customers, which we strive to avoid. We would rather write an article for your publication in exchange for a small advertisement opportunity than pay for an advertisement.
Can I put a link to Amerikan Body Art on my website?
Sure. Email us and we can even send you a banner if you prefer.
Can you put a link to my website on your links page?
Email us a link to your website and we will review it. Our links page is generally for organizations that benefit the face and body art industry, not specifically commercial organizations. If you are a face and body artist and wish to have a link on our website. Check out the Face and Body Artist Directory page.
Where does Amerikan Body Art get its supplies?
We manufacture or assemble all of our kits as well as some products such as Liquid Bling and Henna Paste. Our other supplies come from numerous sources. We purchase from many US companies and some overseas companies. We prefer to work with small women-run and family-run businesses. We work with Fair Trade organizations and keep in close contact with our overseas suppliers to be certain that those who create our products are working in safe environments for fair wages.
I have a cool product; does Amerikan Body Art want to carry it on their website?
Maybe…Send Erika an email and tell her about it. Keep in mind that Amerikan Body Art sells at wholesale as well as retail. We usually will not carry a product unless it has a large enough profit margin to sell at wholesale while still maintaining a reasonable retail price.
Does Amerikan Body Art do animal testing or buy from companies that do animal testing?
Amerikan Body Art will not knowingly buy supplies from any companies who do animal testing. We ask each of our suppliers whether or not they do animal testing before doing business with them. Amerikan Body Art only tests its products on friends and family, never on animals.
Is Amerikan Body Art a “Green” company?
Everyone who works for Amerikan Body Art is very conscious of the need for everyone to do as much as possible to take care of the planet. We use repurposed packing materials and reuse all of the packaging that we receive from our suppliers to ship customer orders. We try to package our products in reusable containers rather than in packaging that will just be thrown away. We offer bulk quantities for many of our products to reduce the use of disposable packaging. We only staff our warehouse and ship orders 3 days per week in order to reduce fuel consumption. We encourage our customers to reuse, repurpose, and recycle.
Are Amerikan Body Art Products safe?
If we do not feel confident enough to use the products on ourselves and on our children, we will not sell it to others. We may be able to provide an ingredient list or MSDS for some products upon request. We can provide a safety statement upon request.
Our website makes ordering super easy. You just click the “add to cart” button and it puts the item in your shopping cart. If you need more than one of an item, just change the quantity in your shopping cart and click “update cart.” When you are ready to check out, you will be taken to a page that asks you to either fill in your credit card information or your Paypal log-in information. If you have a Paypal account, be sure to check if your current shipping address matches the address Paypal has on file. Email our shipping department if your order is processed with the wrong shipping address. Hopefully it can be corrected before the order goes out. We can not take responsibility for sending an order to a wrong address if the wrong address is on the order form that we receive from Paypal. So please check and re-check your Paypal order confirmation.
Can I pay by credit card over the phone?
Yes. Email your order to our Shipping Department and leave a phone number where you can be reached. Depending on our schedule, this will likely increase the processing time for your order.
Can I pay by mailing a check or by e-check through Paypal?
You may pay with a check; however, If you pay for an order by Paypal e-Check or by mailing a paper check, your order will not be shipped until the check has cleared. This may take up to 10 days for out-of-state checks. We cannot accept checks from outside of the United States, not even from Canada. You can send an international money order from several countries. Check with your local bank.
I am an international customer and do not have a credit card. How can I pay for my order?
We accept Western Union payments.
How long does it take to process an order?
Order processing (not including shipping time) generally requires 2 business days. Usually, your order is shipped on the first shipping day after your order is placed. We ship orders only on Monday, Wednesday, and Friday mornings. Some orders may even be shipped on the same day that the order is placed (which is why it's important to immediately check that your order confirmation has the correct shipping address) although we can not guarantee same day service unless you choose our Rush Delivery option AND you place your order while someone is still at the warehouse to pack your order. Sometimes, we may need additional time for large orders or to wait on a product to arrive that is out of stock. Our standard shipping method is United States Postal Service Priority Mail, which usually takes 2-3 business days within the continental United States.
If you need your order urgently, you may choose our Rush Delivery option when checking out. Rush Delivery means that we will prioritize your order to be shipped on the very next available shipping day. If your order is placed while someone is in the warehouse packing orders (Monday, Wednesday, and Friday mornings before noon Eastern time) your order will be shipped the same day. There is a $10 fee for rush orders, so we encourage you to plan your orders accordingly.
Our Rush Delivery fee DOES NOT include Express Shipping charges. If in addition to needing rush order processing, you also need Express shipping, leave your phone number and, "Express Shipping," in the comments section of your order and we will call you to get payment information for express shipping charges. You may also email your phone number to Shipping@AmerikanBodyArt.com and write, "Express Shipping" in the subject line. Or you can leave a message on our warehouse voicemail at 951-Body-Art. We can not ship orders via Express mail without first having payment information. So, if you email us to say that you need Express Shipping, but we can't get in touch with you to get payment information for Express Shipping charges before we go to the post office to ship orders, we will ship your order via our usual Priority Shipping method. Our standard procedure when you have requested Rush Delivery is to do whatever we can to get your order out as quickly as possible. If you choose Rush Delivery and something that you have ordered is out of stock, we will generally refund those items so we can get your order in the mail right away. If you prefer that we substitute out of stock items for something similar, let us know and we will call you before shipping your order. We will do everything within our power to make sure that you have what you need in time for your event.
What happens if an item is out of stock?
We try to put a notification next to all out-of-stock items on the website. If your order contains an out-of-stock item, we will notify you before shipping your order to give you several options:
1. Hold the order and wait until the out-of-stock item arrives to ship your order. We usually have a pretty good idea of when the item will be back in stock.
2. Choose an alternative product. We will do our best to suggest alternative products that may work for you.
3. Refund the out-of-stock item and just ship the rest of the order. You will have to re-order the item when we have it back in stock.
*** When a small amount of stencils are backordered and are expected to arrive within a week or two, we may write a note on your packing slip and simply send those backordered stencils via First Class mail (at our expense) when they arrive. If you prefer to have them refunded and/ or substituted for something similar, just let us know.
What are your shipping charges?
Our domestic shipping and handling rates are based on order total value:
$0 - $29.99 = $6.99
$30 - $59.99 = $8.99
$60 - $99.99 = $10.99
$100 - $199.99 = $14.99
$200 and up = $18.99
For rush orders, there is an additional $10 fee plus whatever additional shipping charges are required for Express shipping (if necessary).
International orders will be invoiced for additional shipping charges via Paypal.
When do you ship?
Mondays, Wednesdays, and Fridays in the morning…except in the case of hurricanes, floods, or other acts of God.
Why do you only ship on those days?
We only staff the warehouse and ship orders on Monday, Wednesday, and Friday in order to reduce fuel consumption and to keep our shipping costs and product prices as low as possible. Also, just as many of you have become professional body artists so that you could spend more time with your family, our staff also shares the philosophy that “family comes first.” Our work schedule allows us to spend as much time with our family as possible.
How do you ship and how long does shipping take?
We ship via USPS Priority mail. In Florida, packages usually arrive in 2 days. In the rest of the country, it usually takes 3 days. Hawaii, Alaska, the west coast, and some small towns may even take 4 days. Canadian orders currently take about 10 days. Other international orders require 1 – 2 weeks. These times are in addition to the time it takes to actually process the order.
Do you guarantee delivery dates?
No, we do not guarantee delivery dates. With Express shipping, you may get a guarantee from USPS that your package will be delivered by a certain time and date. If the package is not delivered on time when USPS has guaranteed it, they will refund your shipping costs. Amerikan Body Art will not refund orders which have arrived late.
Can I have my order shipped express or overnight?
Maybe…Email our shipping department to see what your options are. Keep in mind that you may live in an area that does not have overnight shipping as an option. There is an additional processing fee of $10 for rush orders as well as additional charges for Express shipping fees. This will likely add at least $25 to your shipping costs for small domestic orders and much more for larger orders or for International orders, so please plan to order with plenty of lead time.
Can you ship my order with any other service besides USPS?
USPS generally has the cheapest shipping rates available; however we can also ship via UPS upon request. This may require an additional day of processing time.
Can you ship my order using my UPS account?
Yes
How do I know if my order has been shipped?
You should receive notification by email either from Paypal or USPS.
After placing an order, I realized that the shipping address on the Paypal confirmation is incorrect. What should I do?
Immediately email us with the correct shipping address. Or leave a message on our warehouse voicemail at 951-Body-Art. You will receive an email confirmation that we have received the correct shipping address in time. If your order has already shipped by the time that we get the corrected address, we must wait for the order to be returned to us before we can ship it to the correct address.
Can I have my order shipped to a post office box?
Yes, however, Henna Paste needs to be put in the freezer as soon as possible and Body Glue can not be allowed to freeze. We are not responsible for problems caused by products being left in a post office box.
Returns or Order Problems
I received the wrong product, can I have a refund?
If we made an error and sent the wrong product, email the shipping department to inform them of the error. The usual procedure is that we will ask you to return the incorrect product by mail and we will refund the shipping costs for returning the product as well as send out the correct product. If you ordered the wrong product and would like to order the correct product, refer to the question below.
I don’t like this product, can I have a refund?
We can not accept returns for cosmetic products due to safety issues. You wouldn’t want us to sell you a product that someone else had received and returned to us without knowing what happened to it in between. If it is a non-cosmetic product like stencils, for example, we can work out an exchange or a refund. We do not refund shipping costs or pay shipping costs for exchanges.
This product doesn’t work, can I have a refund?
Email us and we will do some trouble-shooting with you to try to determine what the problem could be. If the product is indeed defective, we will issue a refund or send out a replacement. We may require that defective product be returned to us.
There is an item missing from my order. What should I do?
Every order is checked carefully by 2 people in the warehouse. However, it is possible that something could go missing. Please email our shipping department within 48 hours of receiving your order to notify them of the missing item.
There is a damaged item in my order. What should I do?
Email a photo of the damage to the shipping department within 48 hours of receiving your order.
Other FAQ
Why isn’t your phone number listed on the website?
Amerikan Body Art is run by very busy moms who are frequently on the road or at home with their families. We all check our emails several times per day. We know that emergencies arise or that there can be internet glitches that prevent us from receiving emails, so if you do not get an answer from one email address within 24 hours, try a different person in the company. If you need to talk to someone on the phone, send us an email with your phone number and we will call you as soon as possible.
We have recently added a phone to our warehouse which allows us to receive calls while we are in the warehouse and you may leave a voicemail message at this number. 951-Body-Art.
Can I get a free sample?
We do not offer free samples, however we do offer sample quantities at very low prices on our retail website.
Can you send me a catalog or a pricelist?
We do not currently have a catalog. All of our products are available on the website.
We hope to at least have a downloadable price list in the near future.
Where can I find your products locally?
Our international distributors can be found by clicking the International link on the menu at the left. To find a US location, email us and we will try to see if there is a shop near to you that carries our products.
I am hosting a body art convention. Does Amerikan Body Art want to attend, teach a workshop, be a vendor, send products for goodie bags, etc….?
Email us with information about your convention. Depending on the size, location, and availability of staff, we may want to attend. We love to teach, but in order to keep the workshop costs affordable for attendees; we only attend conventions where we also have the opportunity to sell products on a cash and carry basis. For more information regarding teaching workshops at conventions, check out our Workshops page.
I want to offer Amerikan Body Art an advertising opportunity. Who do I contact?
You can email with any advertising proposals. However, please be aware that Amerikan Body Art prefers to spend its advertising budget by offering affordable workshops at conventions and large gatherings. We feel that print advertisement often results in increased product costs for customers, which we strive to avoid. We would rather write an article for your publication in exchange for a small advertisement opportunity than pay for an advertisement.
Can I put a link to Amerikan Body Art on my website?
Sure. Email us and we can even send you a banner if you prefer.
Can you put a link to my website on your links page?
Email us a link to your website and we will review it. Our links page is generally for organizations that benefit the face and body art industry, not specifically commercial organizations. If you are a face and body artist and wish to have a link on our website. Check out the Face and Body Artist Directory page.
Where does Amerikan Body Art get its supplies?
We manufacture or assemble all of our kits as well as some products such as Liquid Bling and Henna Paste. Our other supplies come from numerous sources. We purchase from many US companies and some overseas companies. We prefer to work with small women-run and family-run businesses. We work with Fair Trade organizations and keep in close contact with our overseas suppliers to be certain that those who create our products are working in safe environments for fair wages.
I have a cool product; does Amerikan Body Art want to carry it on their website?
Maybe…Send Erika an email and tell her about it. Keep in mind that Amerikan Body Art sells at wholesale as well as retail. We usually will not carry a product unless it has a large enough profit margin to sell at wholesale while still maintaining a reasonable retail price.
Does Amerikan Body Art do animal testing or buy from companies that do animal testing?
Amerikan Body Art will not knowingly buy supplies from any companies who do animal testing. We ask each of our suppliers whether or not they do animal testing before doing business with them. Amerikan Body Art only tests its products on friends and family, never on animals.
Is Amerikan Body Art a “Green” company?
Everyone who works for Amerikan Body Art is very conscious of the need for everyone to do as much as possible to take care of the planet. We use repurposed packing materials and reuse all of the packaging that we receive from our suppliers to ship customer orders. We try to package our products in reusable containers rather than in packaging that will just be thrown away. We offer bulk quantities for many of our products to reduce the use of disposable packaging. We only staff our warehouse and ship orders 3 days per week in order to reduce fuel consumption. We encourage our customers to reuse, repurpose, and recycle.
Are Amerikan Body Art Products safe?
If we do not feel confident enough to use the products on ourselves and on our children, we will not sell it to others. We may be able to provide an ingredient list or MSDS for some products upon request. We can provide a safety statement upon request.
