Ordering & Shipping Information
*By placing an order on our website, you are agreeing to the following policies regarding ordering, shipping, and refunds.
Please send any questions regarding your orders to Shipping@AmerikanBodyArt.com.
Payments:
We use Paypal to process payments, but you are given the option to pay with a credit card at checkout if you do not have a Paypal account. Another payment option is Amazon Pay, and you can use whatever payments you have available on your amazon account. We have no other way to accept payment at this time.
Confirmation & Tracking Emails:
You will receive a confirmation email from our website when your order has been placed.
You will receive an email from us with tracking information once your order has been shipped.
Shipping Address:
Some days, we are really fast at getting orders out, so be sure to double check your shipping address and contact us immediately if there's an error.
Order Processing Times:
Current retail order processing times are 1 - 2 business days
Our mail pick-up is at 11:00 AM (Eastern Standard Time). Getting your order in before this time is no guarantee that it will ship the same day, but we'll do our best.
We ship Monday - Friday, except for holidays.
Being a small business, there will be rare times when the entire staff is out of the office due to a family emergency or because we are attending a tradeshow. In this case, we will ALWAYS post notifications well in advance, on our website and on Facebook. Be sure to follow us on Facebook and sign up for our newsletter to be better informed of such exceptions.
We make absolutely no guarantees as to order processing times nor order delivery times. We will not refund orders (nor shipping charges for orders) for orders that arrive later than you would like.
Domestic Shipping times (approximate):
UPS Ground: 3-5 Business days
USPS Ground Advantage: 3-5 Business days
Priority: 2 - 3 Business Days
Shipping exceptions:
Body Glue: During the winter months (November - March), you must choose Priority Shipping for orders containing Body Glue. If Body Glue freezes, it is ruined, so we ship with 72-hour heat packs during the winter. Priority Shipping ensures that the package will arrive while the heat pack is still working. We cannot ship Body Glue internationally during the winter.
Refunds:
For the health and safety of our customers, we cannot accept returns for cosmetic items. For this reason, we recommend always purchasing a sample first if you are unsure as to the suitability of the product for your plans.
We make no guarantees as to color accuracy. Even in our own office, different computer monitors show different colors. And occasionally, manufacturers make changes to the product, which may result in a different color. When precise color is required, purchase a sample from our current stock.
We can accept returns for non-cosmetic items, such as stencils or applicators, when returned in new condition. Shipping charges for returns are the responsibility of the customer, unless we have made an error.
We will not refund shipping charges unless there has been an error on our part. Taking longer to arrive than you would like, is NOT an error on our part. We have no control over USPS or UPS delivery times and cannot refund shipping charges.
In case of damaged, missing, or defective products, please notify us within 48 hours of receiving your order so we can resolve the problem. Be sure to hang onto these products and the packaging as that will be required for insurance claims.
We carefully check each order twice before it is shipped out, but we are human and can make mistakes. Please let us know whenever there is a problem, so we can fix it.
We know that sometimes time is of the essence and that a mistake can be costly for a business person. We will always do our best to make up for it.
Pricing:
The majority of our customers are professional make-up artists, entertainment companies, retailers, non-profit organizations, instructors, and students. Our pricing model is designed with this customer base in mind, so there is no better pricing available than what you see on the website, even for purchasing in larger quantities.
Please refer to our Wholesale Purchasing page to learn how to get the best pricing available for your organization.
We sometimes feature "Flash Sales" on our Facebook page, and you can always check out our Current Sales & Coupons pages for more great deals.
Product Safety:
There is no such thing as a product that is 100% allergen-free. In a world where people can be allergic to water and even sunshine, we can never assume that a product is 100% safe for everyone. While we have had very few reactions to any of our products, and all reactions have been extremely minor irritations with no long-term issues, customers should be made aware of product ingredients and safe application procedures.
Body Glue (Pros-Aide) is an acrylic-based medical adhesive. It should NOT be used on eyes or lips. It does not contain latex. It does not contain any colorants or any other FDA-regulated ingredients. Use oily products or alcohol to remove glue residue.
"Cosmetic glitter" is a term used by the make-up industry, for glitter that meets certain standards which are believed to allow for safe usage. These standards include: being made from polyester/plastic, hexagonally shaped particles sized .008 or smaller, and use of pigments which have been generally approved for cosmetic use by the FDA. However, these are standards created within the make-up industry itself and not by the FDA. In fact, the FDA does not approve the use of ANY glitter in ANY cosmetics at all. They are currently "monitoring" the situation and not "enforcing" this ruling, but those are the facts. As every major cosmetic company in the world, currently uses glitter in their products, we can only assume and hope that the FDA will eventually approve and adopt specific regulations with regards to cosmetic use of glitter in the near future. Although all of our glitters marked "cosmetic" do meet industry standards for safety, their use in cosmetics is strictly at your own discretion.
Mica Powder and Pigments will specifically state in the product descriptions whether they are suitable for lips, eyes, general cosmetic use, etc...as per FDA recommendations. We purchase these products from a distributor and re-package in smaller quantities. Once re-packaged, these products are no longer considered "batch certified." Some commercial operations may require "batch certified" ingredients, in which case, you'll have to locate and purchase directly from a manufacturer.
Herbs and Botanical ingredients may have uses other than cosmetic purposes, but should be researched thoroughly before any use. Just because something is "natural," does not mean that it is necessarily safe for everyone and every purpose.
